|
Untitled
CUSTOMER CARE AND SATISFACTION
At the same time providing our customers with quality merchandises at competitive prices, our customer service and customer satisfaction are of utmost importance to us.
Our merchandises are 100% authentic, or your money back is GUARANTEED. We appreciate your business and thank you for visiting our website.
If you have any problem with your purchase, we want to know as soon as possible. Please visit our
Contact Us page
RETURNS AND REFUNDS
We pride ourselves in handling returns and refunds in a professional and expedient manner.
Please familiarize yourself with the following to make sure that you are aware of all contingencies when you place an order with eGlobalwholesaler.com
Our returns policy gives you up to 30 days after the ship date to request a return or full refund minus shipping
if you are not satisfied with our merchandises for any reason.
* All wholesale sales are final except for the case of defective items and items shipped in error.
If you would like to know more about our return policy for wholesale,
Click here.
Return exclusions:
Our return policy excludes the following products, which for various legal, health and fraud prevention reasons,
we cannot accept returns on, unless you were shipped the wrong product and the product is returned sealed/unused/unworn in its original packing:
-
Sorry for hygienic reasons we cannot under any circumstances accept returns of body jewelry. All body jewelry sales are final.
-
Cosmetics and Skincare items due to health reasons: please make your selections carefully.
-
Any return that is missing the originally shipped components including used item.
How to return:
Please contact us
immediately for a Return Materials Authorization (RMA) number. Do not ship the product until you have received this number and the instructions for returning the product. We will reimburse you for the return shipping.
ORDER INFORMATION
How long does it take to process my order?
Orders are normally processed within two business days, if not sooner. eGlobalWholesaler.com will notify you if your shipment will be delayed for any reason.
If you purchase jewelry that are custom made or are out of stock you agree to wait the 14-30 days it takes to make most products.
Can I cancel an order?
An order cancellation request must be received within 12 hours of placing your order.
Please contact us to cancel your order.
If you purchase jewelry that are custom made or are out of stock you agree to wait the 14-30 days it takes to make most products and not cancel the orders.
because many of eglobalwholesaler.com's jewelry is manufactured just for you. Each and every piece only exists for you.
Once you place an order the order is final as items that are custom made are made just for you.
How do I check the status of an order?
You can visit
my account page or
Order Status page to check your order status. PAYMENT
What methods of payment do you accept?
We accept Visa, Master, American Express, Discover card, Check/Money order,
wire transfer and Paypal. Why is my credit card not being accepted?
Please check the following:
The card number and expiration date are correct.
The billing address you provided is the one that your financial institution has on record.
If everything is correct, and your card is still declined, please contact the institution that issued your card.
Can my shipping address be different from my billing address?
Yes, however, your billing address must match the address on your credit card statement.
SHIPPING How do I know what my shipping charges are?
Please visit our
Shipping Information
page for details on how to calculate the shipping charges on your order. Why didn't I receive all of the items in my order?
In order to offer the best possible prices, products are stored and shipped from various warehouses.
As well, size restrictions or availability may require those parts of your order to ship separately. If you'd like to ensure that this is indeed the case, you may
contact us and we will advise if your order has been split for these reasons.
Do you issue tracking numbers?
Each order will have a tracking number. You can check by viewing the order history on
my
account page.
What do I do if the tracking number I was issued is not working?
Please
contact us immediately.
Can I replace a lost invoice?
You can obtain your invoice and other order information by logging into
your account and clicking View My Order History.
You may click on the order you would like the invoice for, and print it out for your records.
What do I do if I have a problem with my order?
If the problem is that your product is not what you ordered,
or is defective, you can return the product. If the problem is a technical problem you are experiencing with the product, contact technical support with the manufacturer.
If your problem is different than any of these, please
contact us. LEGAL DISCLAIMER
eGlobalWholesaler.com offers its customers authentic, top quality merchandise.
Please note that we normally do not purchase our merchandise directly from the respective designers themselves,
therefore we do not claim to be an authorized dealer or agent of any of the designers whose goods are offered on our website.
All references to GUCCI®, Marc Jacobs®, JP Tods®, Coach®, Prada®, Christian Dior®, Fendi®, or Burberry® are for identification purposes only.
eGlobalWholesaler.com is not an authorized retailer of GUCCI®, Marc Jacobs®, JP Tods®, Coach®, Prada®, Christian Dior®, Fendi®, or Burberry®
|
